CC.6 - Client / Employee Concerns
Client / Employee Concerns
The Company’s clients are encouraged to express concerns and complaints freely, without risk of compromising care or services. Employees who work directly with clients in the home setting are also encouraged to call management staff regarding concerns voiced by clients. All clients and employees have been provided with the agency 24-hour phone number to reach the Company’s management staff. Clients are also provided with a Concern Form to mail in a report of concerns. Employees should complete an incident form relevant to any incidents.
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CC.7 - Client Feedback
Client Feedback Supervisory staff will be contacting clients regarding employee performance in their home. In addition we call you and the client regularly as well as perform numerous, unannounced spot checks.
CC.4 - Changes in Client Status
Changes in Client Status Any change in client condition - physical, emotional, cognitive or environmental - must be reported to the Supervisor as soon as the observation is made. During business hours, the employee should call the office and ask to ...
CC.8 - Death of a Client
Death of a Client Clients that reside within facilities (e.g., assisted living facility) In the event of the death of a client in a facility, you must follow the plan that is outlined and posted in the client’s residence within that facility. Once ...
Handbook
Attached is our handbook for your review.
CC.5 - Client Bill of Rights
Client Bill of Rights You are expected to be familiar with these rights and responsibilities and to preserve them.