CC.6 - Client / Employee Concerns
Client / Employee Concerns
The Company’s clients are encouraged to express concerns and complaints freely, without risk of compromising care or services. Employees who work directly with clients in the home setting are also encouraged to call management staff regarding concerns voiced by clients. All clients and employees have been provided with the agency 24-hour phone number to reach the Company’s management staff. Clients are also provided with a Concern Form to mail in a report of concerns. Employees should complete an incident form relevant to any incidents.
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CC.7 - Client Feedback
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CC.4 - Changes in Client Status
Click here to access CC.4 - Changes in Client Status or view below. Changes in Client StatusAny change in client condition - physical, emotional, cognitive or environmental - must be reported to the Supervisor as soon as the observation is made. ...
CC.8 - Death of a Client
Click here to access CC.8 - Death of a Client or view below. Death of a Client Clients that reside within facilities (e.g., assisted living facility) In the event of the death of a client in a facility, you must follow the plan that is outlined and ...
CC.5 - Client Bill of Rights
Click here to access CC.5 - Client Bill of Rights or view below. Client Bill of Rights You are expected to be familiar with these rights and responsibilities and to preserve them.